We know you want your goods ASAP!
We process and ship all orders 5 days a week, Monday-Friday.
Orders placed over the weekend will begin being processed on Mondays. You won’t have to wait long to get your hands on your selected yarns and ropes.
At MeriWoolArt, we've worked to give you the benefits like bulk pricing for larger orders and free shipping over a certain threshold, to make buying your yarns more affordable.
HOW MUCH IS SHIPPING COST TO MY COUNTRY?
*Shipping fee includes handling and packing fees as well as postage costs.
*Duties and customs fees for International shipments are the responsibility of the purchaser.
All orders come with a tracking number which will be emailed to you once your order has been dispatched. Please contact us at firstname.lastname@example.org if you have not received a tracking number for your order.
If in stock and not on pre-order all orders will be processed and dispatched within the next business day. Standard shipping takes 3-5 business days in Europe, 10 business days - the US and the rest of the world. In the unlikely event that your order has taken longer than the above delivery times, please feel free to email email@example.com
we will investigate your case.
Due to change of mind, you may contact us at firstname.lastname@example.org
to request cancellation after placing an order. Your request will be processed and if the order is not yet dispatched, we will be able to cancel your order and refund the payments. We cannot guarantee successful cancellation since we try to dispatch orders as promptly as we can.
WHAT IS YOUR PRODUCT GUARANTEE AND RETURN POLICY?
We stand by the quality of our products and make sure they are well-protected during shipping. But we aren’t happy unless you’re satisfied. Therefore, we offer an Unconditional 365-day Money Back Guarantee. If you change your mind when you receive the product, you may return it for a full refund within 365 days from the day of delivery providing that the goods are unused, in the same condition that you received them, and in their original packaging. However please note postage is at your expense for the return and reposting.
*We do not accept returns if the item was purchased on Sale.
HOW DO I RETURN AN ITEM?
If you wish to return an item, please notify us at email@example.com
and we will help you through the process.
*Please, check the Product Guarantee section to see if you are eligible for the return.WHAT IF I RECEIVED A DAMAGED ITEM?
We make sure that each product is being shipped in well-protected packaging. Yet sometimes these things happen! We will happily replace any defective or broken items. Please contact us about the issue within 5 days of delivery for return instructions. When sending the item back, it must be unused and in the same condition that you received it. We will ask you for photographs to help us ascertain the problem and make sure we prevent it from happening in the future. Refunds or replacements for damaged items will not be made if not reported within 5 days of delivery of the product to you. Refunds for faulty or damaged goods will be made via PayPal or to the same bank card you made the payment for your purchase.